Returns Policies

14-Day Return Policy

At TheWheelchairPro.com, our goal is to provide you with a pleasurable shopping experience. We want you to be completely satisfied with your order.

As a result of this, we offer you a 14-Day Customer Satisfaction Guarantee!

Restocking Charges

All Power/ Electric Wheelchairs, Electric Scooters, Riser Chairs and Wheelchair Cushions attract a 10% restocking fee.

Certain non-stock items may attract a restocking charge.

In the event that we cannot reach you to make a delivery, we will re-attempt to deliver for up to one week. If after this time we are still unable to reach you, we will return the order and charge you a 10% re-stocking fee.

It is very important to to give a delivery address where you are sure someone will be in, to receive your order when it arrives.

Please see Shipping/ Delivery Policies for details.

Damaged Goods

Please inform us within 2 working days. Please inform us verbally over the phone. And confirm in writing. If the damage is evident at the time you recieve delivery, the carriers delivery records should be endorsed accordingly.

Retain goods and packaging for inspection. Claims will generally be accepted if made within 2 days of receipt of goods.

Non-Returnables

Custom or Special Order Products such as Heavy Duty Wheelchairs and Ultra Lightweight Wheelchairs cannot be returned. 

All Bath Safety Products, Toilet Seats, Incontinence Products, etc are also Non-Returnable due to Hygiene Issues.

If you decide that you would like to return or exchange a product you will need to obtain a Return Authorization Number - You will be responsible for the return shipment unless the product was damaged upon delivery.

Please DO NOT Return an Item Without a Return Authorisation number. Nor Return Direct to Manufacturer!

For returns, refunds are credited after we recieve the product.

Cancellations

We work hard to see that our products ship quickly.  If you cancel your order after it has already shipped we consider it a return and the above policies apply.