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The Wheelchair Pro
45 Duddington Close
Bromley
SE9 4JD
UK

020 3371 0962

customercare@thewheelchairpro.com

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Privacy Policies

Privacy Policy

We, at TheWheelchairPro.com, understand your concerns about sharing your details on the web.

It is our belief that the protection of your privacy is an important part of doing good business.

With respect to these, TheWheelchairPro.com is committed to protecting your privacy and maintaining the security of all personal details recieved from you.

We are strictly compliant with the requirements of the Data Protection Legislation in the UK.

The purpose of this statement is to explain to you what personal details we collect. And how we may use it.

Ordering

To process and fulfill your order, we need to know the following:

  • Your Name
  • Your Address - This includes any delivery address you specify.
  • Your e-Mail Address
  • Your Telephone Number
  • Messages added in the Comments section
  • Details of Product(s) ordered from us

We use your personal details solely for the purpose of Billing and Shipments/ Delivery. If we have trouble processing an order, this contact information is used to get in touch with you.

If you hold an account with us, we will occasionally e-mail you with special offers and information. You can unsubscribe from this service by logging in to your account and selecting the "un-subscribe from newsletter" option.

Credit Card and Payment Processing

After you are done selecting everything you need - and adding your selected products into your shopping cart - You are directed to our Verisign Certified, secure Checkout.

At the Checkout, you are required to enter your Billing and Shipping details - Name, Address ... 

Then, you will be directed to fill the VAT Exemption form - If you feel you qualify for VAT Exemption. And if you checked the VAT Exemption option at Checkout.

After clicking the "Submit" button, you will be directed to make your payment on PayPals' - Our Payments Processing Company - secure servers.

There, you have the option to choose between paying with your credit/ debit card. Or to pay using Paypal.

Either way, we DO NOT have access to your credit card and other financial details. And we do not store your financial details on any of our servers.

Cookies

Cookies are bits of information stored on your computer which allows us to customize your shopping experience and identify you when you return. Cookies can be disabled, but please keep in mind that if you do so, your browsing experience may be limited.

Please note that you need to log or sign in to make a purchase from this store. This helps to make it easier for you to go through Checkout, the next time you shop with us.

And you will need to allow your computer to allow our cookies to do this.

Log Files

We use IP addresses to analyze trends, administer the site, and track user movement only within our website. IP addresses are not linked to personally identifiable information.

E-mails and other Forms of Communications

When you visit us at www.TheWheelchairPro.com or send e-mails to us, you are communicating with us electronically.

You consent to also receive communications from us electronically. 

We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically, satisfy any legal requirement that such communications be in writing.

Protection of All Personal Data Collected

We offer Secure Web Pages to collect certain kinds of sensitive user information - such as Billing and Shipping details. We store such details in encrypted form.  

Our servers use Secure Sockets Layer (SSL) and Encryption Technology that works with various web browsers. These include Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL's browser.

We practice physical, electronic and procedural precautions in connection with the collection, storage and disclosure of any personal contact information.

Links

This web site contains links to other sites. Please be aware that TheWheelchairPro.com is not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site. And to read the privacy statements of each and every web site that collects personally identifiable information.

This privacy statement applies solely to information collected by TheWheelchairPro.com.

Uses of Information Gathered

We use all information gathered to fill orders, to improve the content of the website, and also to respond to your requests for information. To serve you better.

TheWheelchairPro.com may also use the information collected to let you know of changes to the site. To inform you about new products which improve your quality of daily living. And for any other legitimate and lawful business purposes.

Disclosure

We may disclose your information to our staff and to third parties involved in the completion of your transaction. The delivery of your order. Or the analysis and support of your use of this Site. 

We may disclose your information if necessary, to protect our legal rights. If the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to:

  • Conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or
  • Protect and defend our property or other rights, the users of the Site or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.

If we should ever file for bankruptcy, are part of a reorganization, sell our assets or merge with another company, we may sell the information you provide to us through the Site to a third party or share your personal information with the third party or company we merge with.

Storing Personal Data Abroad

Using the internet to collect and process personal information involves the storage and transmission of data on a global basis.

By using our services on this site you agree to us processing your personal data in this way.

To view or amend your personal data, please log in to your account

If you have any questions about any of these, please call us on 020 3371 0962 or contact us at customercare@TheWheelchairPro.com

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